Welcome To Our Help Site
Frequently asked questions
How do I redeem a promo Code?
1. On your Checkout page, you’ll see the option to add a Discount Code.
2. Add the discount code and click on “Apply”.
Please note: Discount codes are not applicable to on-sale products or Wholesale prices.
How do I place an order?
- Just go to our website https://www.organna.com/
- Make sure to click “Enter, I am 18+ “
- Click on “Shop Now”
- It will redirect you to a new page with all our products, Select the product you’d like to purchase.
- If you’d like to order multiple products, click on “add to cart” If not, click on “Buy Now”.
- It will then direct you to the Checkout page.
- Select the shipping option/Delivery Method.
- Add a payment method.
- It will then ask you to review and place the order.
You may also contact our Customer Support for assistance by sending an email to info@orgrannacbd.com or calling +1 (833) 517-0118 or inquire with our live chat agent by clicking “Chat with us”.
How do I sign up to get a discount on my first purchase?
Just scroll down below from our home page and you’ll see the option on the lower right corner. Feel free to add your email address and you should get a discount on your first purchase!
Where do I redeem my Gift Card?
Similar to redeeming a promo code, when you're at the checkout page, you'll find 'Redeem a gift card' located on the right side within the Order Summary section. This option is positioned just below 'Enter a promo code.' Simply click on 'Apply' after selecting it.
Where do I redeem my Gift Card?
Similar to redeeming a promo code, when you're at the checkout page, you'll find 'Redeem a gift card' located on the right side within the Order Summary section. This option is positioned just below 'Enter a promo code.' Simply click on 'Apply' after selecting it.
Are There Any Age Restrictions to Purchase Hemp-Derived CBD Products?
Returns & Refund
We will credit one returned unopened product per customer if the received package is postmarked within 30 days from receipt of the order and included with an RMA number obtained from customer service. If within 30 days customers complain about the product, a 30-50% refund may be issued. Refunds will be issued to the customer's credit card within 3 business days.
No returns are credited after 30 days from receipt of the order. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. No refunds will be issued for any used product.
You may request an RMA and instructions on how to submit a return
by emailing info@orgrannacbd.com or calling +1 (833) 517-0118.
Click here for more information about our Return Policy.
Read more about our 60-day policy to see if your purchase qualifies for our hassle-free return.
Returns & Exchange Process
In order to start a return or exchange process, you must fill out and submit the form as shown in the picture below.
You may find the form through our Return Policy page.
You may also contact our Customer Support for assistance by sending an email to info@orgrannacbd.com calling +1 (833) 517-0118 or inquiring with our live chat agent by clicking “Chat with us”.
How can I track my order?
To track your order you may need to sign up using the same information when you placed the order, or if you already have an account with us you may log in.
How to Update contact information?
You may update your contact information by logging in to your account.
Click the human icon on the upper right part of the page and click “My Account”.
Fill out the necessary information. You may also update your phone number, full name, and email address.
If you need assistance updating your account you may also email us at (info@orgrannacbd.com) or call us at (+1 (833) 517-0118).
